F O C U S

We listen to your customers and help
you fine tune their experience:

Surveys
Customer journey mapping
Ethnography and interviews
Focus groups

We give you more than data — we tell
you the story behind your customer
acquisition, retention and churn rates.

C R A F T

We translate technology to consumer — 
including your C & I customers:

Email and e-newsletters
Website and landing pages
Direct mail and brochures
Call center scripts

We also make sure you maintain brand integrity 
at the corporate and program level, and partner 
with internal stakeholders to develop brand guidelines as needed. 

D R I V E

We track your outreach and engagement efforts and conduct cost-benefit analysis across kW and MW:

Open/CTR
Response vs. enrollment
Frequency and timing
 
Satisfaction ratings

Our engagement strategy tackles customer
pain points identified in our research, which we
benchmark to document progress.